FAQs
Ordering & Payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, and Google Pay.
Can I modify or cancel my order after placing it?
Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot guarantee modifications, we will do our best to assist you.
Why was my payment declined?
Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Is my payment information secure?
Yes, all payments are processed through encrypted and secure platforms. We do not store your payment details.
Can I place an order without creating an account?
Yes, you can check out as a guest. However, creating an account allows for faster checkout and access to your order history.
Shipping
Do you offer free shipping?
Yes, we always offer free shipping
Which countries do you ship to?
We currently ship to Canada. We're working on expanding to more countries soon stay tuned!
How long does shipping take?
Canada
Orders are delivered within 8–14 business days in total. This includes 1–2 business days of processing and 7–12 business days of transit.
Returns & Exchanges
What is your return policy?
We offer a 14 day return policy. If you're not satisfied with your purchase, you can return it within 14 days of receiving your order.
How do I start a return?
Simply contact our customer service with your order number and the item(s) you’d like to return. We’ll guide you through the steps.
Can I exchange an item for a different size or color?
Yes, exchanges are possible if the item is in stock. Contact us to check availability and arrange the exchange.