Shipping Policy
Last Updated: 21-07-2026
Acadian Rose Shipping Policy
Who We Are
Acadian Rose ("we," "us," or "our") operates the website https://www.acadianrose.com (the "Site"). Our goal is to provide a clear, reliable, and transparent shipping experience. Below are the details of our shipping process, delivery times, shipping costs, and order processing.
Shipping to Canada
- Free Shipping: We offer free standard shipping on all orders delivered within Canada.
Shipping Range
- Delivery Area: We currently ship orders throughout Canada.
- Future Expansion: We may expand our delivery areas in the future.
Order Processing Time
- Processing Time: Orders are generally processed within 1–2 business days, Monday to Friday.
- Same-Day Processing: Orders placed before 22:00 Amsterdam local time on a business day are generally processed the same business day. Orders placed after the cut-off time are processed on the next business day.
- No Processing Days: Orders are not processed on Saturdays, Sundays, or public holidays.
- Cut-off Time: Our standard order processing cut-off time is 22:00 Amsterdam local time.
Canadian Cut-off Times
For customers in Canada, our 22:00 Amsterdam local time cut-off corresponds approximately to the following local times during daylight saving time:
- Pacific Time (Vancouver): 13:00
- Mountain Time (Calgary/Edmonton): 14:00
- Central Time (Winnipeg): 15:00
- Eastern Time (Toronto/Ottawa/Montreal): 16:00
- Atlantic Time (Halifax): 17:00
- Newfoundland Time (St. John's): 17:30
During periods when daylight saving time is not in effect, the corresponding local Canadian cut-off times may differ by approximately one hour.
Delivery Time
- Processing Time: 1–2 business days.
- Transit Time: Once an order has been processed and shipped, delivery to Canada is generally expected within 7–12 business days.
- Total Estimated Delivery Time: The estimated total delivery time is approximately 8–14 business days, including order processing and transit time.
- Delivery Estimates: Delivery times are estimates and may vary depending on the customer's location, carrier operations, weather, public holidays, customs procedures, or other circumstances outside our control.
Shipping Policy
- Courier Services: Orders may be shipped using reputable carriers such as Canada Post, UPS, or other established shipping providers, depending on the destination and availability.
- Tracking Information: Once your order has been shipped, you will receive an email containing the available tracking information.
- Shipment Updates: Tracking information may take some time to become active after the carrier receives and scans the shipment.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours of delivery for the fastest assistance so we can review the issue and provide the appropriate resolution.
- Lost Orders: If your order does not arrive within the estimated delivery timeframe, please contact us so we can assist and, where applicable, initiate an investigation with the shipping carrier.
Returns
- Returns Policy: For detailed information about return eligibility, return shipping costs, refunds, and exchanges, please refer to our Return and Refund Policy.
Shipping Summary
| Shipping Destination | Processing Time | Transit Time | Total Estimated Delivery Time | Shipping Fee |
|---|---|---|---|---|
| Canada | 1–2 business days | 7–12 business days | 8–14 business days | Free |
Contact Us
If you have questions or concerns about this Shipping Policy or your order, please contact us.
- Store Name: Acadian Rose
- Company Name: TT Networks
- Company Registration Number (KVK): 94464324
- VAT Number: NL866787161B01
- Email: support@acadianrose.com
- Phone: +31 6 57500756
- Address: Van Ruysdaellaan 103, 2264 TA Leidschendam, Netherlands
- Opening Hours: Monday to Friday from 9:00 AM to 5:00 PM